DELIVERY AND RETURN AGREEMENT
1. Parties
This Delivery and Return Agreement is concluded electronically between the seller identified below and the buyer placing an order through www.holiedress.com.
Business Owner: Abdulhamit Hacıkeleşoğlu
Brand: Holie Dress
Website: https://www.holiedress.com
Address: Meşrutiyet Mah. Kodaman Sok. No: 68/B, Şişli, Istanbul, Türkiye
Email: [email protected]
Telephone: +90 533 379 04 21
Tax Office: Mecidiyeköy Tax Office
Tax Number: 4540812811
MERSIS Number: 3618819316600001
Shipping Company: Aras Kargo
The buyer’s name, address, email and telephone details are the details entered during checkout.
2. Subject of the Agreement
This Agreement regulates the rights and obligations of the parties regarding the preparation, shipment, delivery, return, exchange and refund of goods purchased through www.holiedress.com.
3. Order Preparation
Orders are processed after successful payment approval.
Unless otherwise stated on the product page or during checkout, in-stock goods are prepared and handed to Aras Kargo within a maximum of 5 business days.
Saturdays, Sundays and public holidays are not considered business days.
Preparation and delivery may be delayed due to campaign volume, stock checks, adverse weather, carrier congestion or force majeure.
4. Delivery Conditions
Orders are delivered to the address entered by the buyer during checkout.
The buyer is responsible for ensuring that the delivery address and contact information are complete and accurate.
The seller is not responsible for delays caused by an incorrect or incomplete address, inability to contact the buyer or failure to accept delivery.
The seller is responsible for delivering the order within the maximum period required by applicable law.
5. Inspection at Delivery
The buyer should inspect the outer packaging at the time of delivery.
Where the package is torn, crushed, opened, wet or visibly damaged, the buyer is advised to request a damage report from the carrier.
Any damaged or incomplete delivery should be reported to Holie Dress as soon as reasonably possible.
Failure to obtain a carrier report does not remove the buyer’s mandatory consumer rights.
6. Right of Withdrawal
A consumer buyer may withdraw from the Agreement without giving a reason and without paying a penalty within 14 days after the buyer or a nominated third party receives the goods.
The withdrawal decision must be sent in writing to [email protected] within the 14-day period.
The notice should include the buyer’s full name, order number and the product to be returned.
7. Return Procedure
Returned goods must be sent to:
Holie Dress – Abdulhamit Hacıkeleşoğlu
Meşrutiyet Mah. Kodaman Sok. No: 68/B, Şişli, Istanbul, Türkiye
Telephone: +90 533 379 04 21
Returns may be sent through Aras Kargo.
Holie Dress does not have a special return shipment code. The buyer is therefore advised to contact [email protected] or +90 533 379 04 21 before dispatching the goods.
8. Return Shipping Cost
Responsibility for return shipping costs in the exercise of the right of withdrawal is determined according to the information given before the order, the selected carrier and applicable law.
Return shipping costs caused by an incorrect, incomplete, damaged or defective product are not charged to the consumer.
Shipping terms applicable to returns based on the buyer’s preference regarding size, colour or model are communicated before the return.
9. Condition of Returned Goods
Returned goods should only have been tried on to determine their fit, appearance and essential characteristics.
The consumer may be responsible for diminished value caused by handling beyond what is reasonably necessary to inspect the goods.
The returned goods should:
- Be unwashed,
- Not have been altered,
- Not have been worn for an extended period,
- Be free from perfume, perspiration, make-up, deodorant or stains,
- Retain their product labels,
- Be returned with the invoice and accessories,
- Be packed securely for transportation.
These conditions may not be applied in a manner that removes mandatory consumer rights.
10. Exceptions to the Right of Withdrawal
The right of withdrawal may not apply to:
- Goods prepared specifically according to the consumer’s instructions,
- Made-to-measure goods,
- Goods altered at the consumer’s request,
- Personalised goods,
- Unsealed goods unsuitable for return for health or hygiene reasons,
- Other goods excluded by applicable legislation.
Merely trying on a standard-production dress or evening dress in an ordinary manner does not by itself remove the right of withdrawal.
11. Return Inspection
Once the goods reach the seller, they are inspected for compliance with the return conditions.
Any use, washing, alteration, staining, odour, make-up mark, tearing or other condition causing diminished value is assessed in accordance with applicable law.
The buyer is informed after the inspection is completed.
12. Refund
Where the return is accepted, the purchase price is refunded within the statutory period using a method compatible with the original payment method.
The time required for a refund to appear on a credit or debit card depends on the relevant bank.
Holie Dress is not responsible for delays caused by the bank’s internal processing time.
Where legally permitted, the seller may wait until the goods are received or until the buyer provides proof of dispatch.
13. Exchange
Size, colour or product exchanges are subject to stock availability.
The buyer should contact [email protected] or +90 533 379 04 21 before requesting an exchange.
Where the requested product or size is unavailable, available alternatives or a refund option may be offered.
14. Incorrect, Incomplete or Defective Goods
Where an order is delivered incorrectly, incompletely, damaged or defective, the buyer should notify Holie Dress with the order number and, where possible, photographs of the goods.
The consumer’s statutory rights, including termination, price reduction, repair or replacement, remain reserved.
15. Undeliverable Orders
An order may be returned to the seller due to an incorrect address, inability to contact the buyer, refusal of delivery or failure to collect the parcel.
Where reshipment is requested, a new shipping charge may be communicated to the buyer.
Where the order is cancelled, the refund is processed after the goods reach the seller and the required checks are completed.
16. Disputes
Turkish Consumer Arbitration Committees and Consumer Courts are competent in consumer disputes according to the applicable monetary limits and territorial rules.
17. Contact
Business Owner: Abdulhamit Hacıkeleşoğlu
Brand: Holie Dress
Email: [email protected]
Telephone: +90 533 379 04 21
Address: Meşrutiyet Mah. Kodaman Sok. No: 68/B, Şişli, Istanbul, Türkiye
Business Hours: Monday to Friday, 09:00–19:00
Weekends: Closed